Mark and his team at One Click are great and we’re so happy we have their support. They handle all our routine IT needs as well as the special projects and emergencies that invariably crop up.
Our dedicated technician is hard working, diligent, and accommodating and he is readily available to come on-site to handle situations in person. It also helps to know that there is a strong team at One Click, so that if our technician is busy, someone else can step in to provide support.
One of their strengths, aside from technical expertise, is communication. For example, if there are any major announcements from their end, Mark will email and then call up personally to confirm the update was received and understood. This is very thoughtful and appreciated. If there are any issues, we are able to bring them up, address them, discuss and resolve those, and move on.
One Click is also sensitive to the needs of our users and our company and accommodates our needs. Overall, they provide a great service to us and we love having One Click as a partner.
HR Generalist/Office Manager
San Francisco, CA