5 Things We Do Better
Our IT Customer Service Pledge
- You Get a Return Call Within 30 minutes – Guaranteed. Our experienced qualified technicians will address your computer support problem immediately or call you back in 30 minutes or less. You determine the priority of your problem – not us.
- You Speak with a Friendly, Helpful Professional who can triage your issue and get you the right specialists to assist. We don't route you to voicemail or annoying automated attendants.
- You Have a Dedicated Technician and Account Manager. We know how important it is to be comfortable with your computer technician. We will assign a dedicated technician and account manager to your business. We won’t send a different and unfamiliar tech to your business each time there is a problem.
- We Talk Like You Do. If you have any problems or computer support questions you can ask and we will answer in PLAIN ENGLISH. No geek speak or technical jargon. Our team of friendly, helpful IT support experts are always willing to answer your questions no matter how big or small.
- We Guarantee Absolute 100% Satisfaction. Expect total satisfaction with our services, our products, and our people. We will bend over backwards to make you happy with our IT Managed Services.
We couldn’t be more happy with their service and the level of care and support we receive.
We are extremely satisfied with their expertise, response times and devotion to customer service. We switched to OneClick after experiencing recurring issues with our previous IT support provider. We interviewed several groups and were most impressed with OneClick. Now, a couple years into our relationship, we couldn’t be more happy with their service and the level of care and support we receive. We are extremely satisfied with their expertise, response times and devotion to customer service.
Vice President, North Point Advisors, Mergers and Acquisitions,
San Francisco, CA